PrivacyPolicy

1. Who we are

Her Terms is a community and workshop series for women building a business of their own in Cape Town, presented by Controlled Chaos and SUALIA. We are the "responsible party" for your personal information under the Protection of Personal Information Act, 2013 (POPIA).

Our Information Officer is Faeeza Adams, who you can reach at adams@controlled-chaos.co.za.

2. What we collect

• When you book: your name, email address, mobile number, the sessions you choose and the route you're interested in (service, product or not sure yet).
• When you pay: whether your payment succeeded, the amount and Yoco's payment reference. Your card details go straight to Yoco on their secure payment page. We never see or store your card number.
• Your tickets: a ticket code for each session, and the time you were checked in at the door.
• When you join the mailing list: your email address and the date you signed up.
• When you use "Find my tickets": the email and mobile number you enter, only to look up your booking. We don't keep a record of the search.
• Technical information: our hosting provider keeps short-term server logs (such as IP address and browser type) to keep the site secure and working. We don't use analytics or advertising trackers.

3. Why we use it

• To deliver what you booked: confirm your seat, send your tickets, let you in at the door and contact you about your session (for example, directions or a change of plan). We need this information to provide the service you asked for.
• To keep you posted: if you join the mailing list, we email you about new sessions, the Ready to Build retreat and what's next. We only do this with your consent, and you can leave at any time.
• To run Her Terms properly: keep accurate records, prevent fraud and spam, and meet our legal and tax obligations.

We don't sell or rent your information, and we don't use it for automated decisions about you.

4. Who we share it with

We share information only with the service providers ("operators") that help us run the site, and only what each one needs:

• Yoco processes card payments.
• Google Cloud and Firebase host the website and store booking and mailing-list records.
• Resend sends our booking and ticket emails.
• Google Fonts serves the website's fonts, so your browser connects to Google when a page loads.

Each provider is bound to keep your information secure and confidential. We may also disclose information if the law requires us to.

5. Where it's stored

Some of our providers store or process information outside South Africa, including in the European Union and the United States. We use providers that are subject to data protection laws or binding agreements that give your information a level of protection comparable to POPIA, as section 72 of POPIA requires.

6. How long we keep it

• Bookings and payment records: up to five years after your session, because South African tax law requires us to keep financial records.
• Unfinished checkouts (where no payment was made): deleted regularly, usually within a few days.
• Mailing list: until you ask to be removed.

After that, we delete the information or make it anonymous.

7. How we protect it

The site runs only over encrypted connections (HTTPS). Booking records can't be read directly from the internet: only our own server can reach them, and only the founders can see them after signing in with an approved Google account. Payment details are handled entirely by Yoco. If we ever had a security breach affecting your information, we would tell you and the Information Regulator as POPIA requires.

8. Cookies and storage

We don't use tracking, analytics or advertising cookies. The site only stores what it needs to work:

• Checkout: your session choice and details are kept in your browser for the visit, so they're still there if you come back from the payment page. They're cleared when your booking is confirmed or you close the tab.
• Cookie notice: we remember that you've closed the notice, so it doesn't keep appearing.
• Payment: Yoco's payment page sets its own cookies to process your payment securely. Those are covered by Yoco's privacy policy.

You can clear these at any time in your browser settings.

9. Your rights

Under POPIA you have the right to:

• ask whether we hold information about you, and get a copy of it;
• ask us to correct or update it;
• ask us to delete it, where we don't need to keep it by law;
• object to how we use it, or withdraw your consent (for example, to leave the mailing list);
• complain to the Information Regulator.

To use any of these rights, email adams@controlled-chaos.co.za. We'll respond within a reasonable time, and we may ask you to confirm your identity first.

10. Contact and complaints

Questions about this policy or your information: Faeeza Adams, Information Officer, adams@controlled-chaos.co.za.

If you're not happy with how we've handled your information, you can complain to the Information Regulator (South Africa) at inforegulator.org.za.

We may update this policy from time to time. The date at the top shows when it last changed.